Services begin on the date that you signup with Hahnmark Media. Upon signing up for any service with Hahnmark Media, you agree to our Acceptable Use Policy. During the initial sales call, you will be setup on a billing frequency. Immediate payment will be due for the cycle that you are currently in (IE: Monthly cycle would be paid for and you would bill the following month. If you sign up for service on July 5th, you would pay for services and not be billed again until August 4th) It is the responsibility of the client to keep contact information up to date. Contact information includes, but is not limited to: Physical address, Email Address, Phone/ Fax numbers or any other information that may be required to contact the client during the regular course of business.
The client will receives invoices 18 days prior to the invoicing of services. It is the clients responsiblity to pay said invoices before they actualize. Warnings will be send after payment has not been made by the due date. After 10 calendar days, the service will automatically be suspended. If for some reason, you are not able to pay your bill, please be sure to call customer service to make payment arrangements. Please note that other arrangements are not guaranteed and are granted on an individual basis depending on the nature of the extenuating circumstances. A 15% fee will be assessed if the delinquent balance reaches suspension date.
Invoices are free when sent electronically. Customers may request electronic or future billing invoices for free at any time. If a paper invoice is required, a $2 invoice processing fee will be added to said invoice.
Acceptable forms of payment include: American Express, Discover, Master Card, Visa, PayPal and mail-in payments. Please note that payments made via Credit Card will redirect you to a PayPal gateway page in which to input your credit card information. Please also note that a $35 dollar fee will be assessed for bounced or canceled checks. This fee is unavoidable and counteracts the fee received by Hahnmark Media for delinquent checks.
Please mail checks to:
Hahnmark Media
P.O. Box 485
Lockport, NY 14095
If your receive and invoice that does not seem correct, please contact Hahnmark Media immediately. All invoices may be disputed for 30 calendar days after creation. After 30 days the balance is no longer disputable and may accrue fee's due to delinquency if such a situation has arisen.
Termination of non contractual services can be done by standard mail, email, or through the web interface. Service is billed in whole months, and services will terminate on the last day of the billing cycle. Example: If your normal billing cycle starts on the 15th and ends on the 14th, a cancel request received would be processed and the service would be set to cancel on the 14th, successfully ending that month of service.
Refunds of services rendered will not be given. Domain Name services are not elligable for refunds. If a service has been terminated but has whole remaining months left in its cycle, a pro-rated credit can be given for remaining whole months of service upon request (refund checks will be issued). Refund check have a turn-around time of 15 business days. Any credit card charge-back that occurs after a refund check has been issued may result in criminal charges.
